Privacy Policy

A Legal Disclaimer

Phoenix First Response Training Ltd (“we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to our fire safety and first aid training services, our website, and any related communications.

1. Who We Are

Data Controller:

Phoenix First Response Training Ltd

Email: jane@phoenixfirstresponse.co.uk

Phone: 01342 716011

Address: The Lodge, Effingham Lane, Copthorne, Surrey, RH10 3HP.

We are responsible for deciding how your personal data is used and protected.

2. Personal Data We Collect

We use your data to:

Provide fire safety and first aid training
Fire extinguisher maintenance
Manage course bookings and attendance
Issue certificates and maintain training records
Communicate course details, reminders, and updates
Respond to enquiries and provide customer support
Meet legal, insurance, and accreditation requirements
Improve our services and website

3. How We Use Your Personal Data

Under UK GDPR, we rely on the following lawful bases:

Contract – to provide training services you have booked
Legal obligation – to meet regulatory or accreditation requirements
Legitimate interests – to operate and improve our business
Consent – where required (for example, marketing communications)

4. Lawful Basis for Processing

We do not sell your personal data.

We may share your information with:

Payment processors and booking systems
Certification or awarding bodies (where required)
IT, website, and email service providers
Professional advisers or regulators where legally required

All third parties are required to keep your data secure and use it only for the agreed purpose.

5. Sharing Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against:

Unauthorised access
Loss or destruction
Misuse or disclosure

Your data is stored securely and retained only for as long as necessary for training, certification, legal, and insurance purposes.

6. Data Storage and Security

Our website uses cookies to:

Ensure the website functions correctly
Analyse website traffic and usage

You can manage or disable cookies through your browser settings. Further details may be provided in a separate Cookie Policy.

7. Cookies

Information you provide to us

We may collect:

Full name
Email address
Telephone number
Company or organisation name
Billing and payment details
Course booking and attendance details
Certification and training records
Any information you provide via enquiries, forms, or emails

Information collected automatically

When you visit our website, we may collect:

IP address
Browser and device information
Pages visited and usage data
Cookies and similar technologies
Information you provide to us

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time (where processing is based on consent)

To exercise your rights, please contact us using the details above.

9. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, and the “Last updated” date will be revised.

Get In Touch

Location: We are based in East Sussex and provide training across South East England. Our team regularly works with businesses of all sizes, ensuring accessible and reliable services throughout the region.

Fill out our form or contact us through our details in the footer below to book your training or find out more.